Refund policy

Return Period
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To qualify for a return, the item must be in the same condition as received, unused or unworn, with original tags and packaging.
A receipt or proof of purchase is required.

Return Process
To initiate a return, please contact us at support@fingersonic.net.

If your return request is approved, we will provide you with the return address and detailed instructions.

For non-defective items returned due to change of mind, the customer is responsible for return shipping costs.
We strongly recommend using a trackable shipping service.

The specific return shipping cost will be charged by the carrier selected by the customer.

Return Address
Please do not send items back without contacting us first.

Returns should be sent to the following address:

Receiver: Customer Service Dept  
Address: Room 8-204, Angel Village, Dream Town, Cangqian Street, Yuhang District  
City: Hangzhou  
Province: Zhejiang  
Postal Code: 310000  
Country: China  
Phone: +86 571-63873586  

Return Shipping Fees
Defective or Incorrect Items:
If you receive a defective or incorrect product, we will cover the return shipping cost or offer a full refund without requiring a return.

Customer Remorse (e.g. wrong size or no longer wanted):
The customer is responsible for the actual cost of return shipping.
Original shipping fees are non-refundable.

Restocking Fees
We do not charge any restocking fees for returned items.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.

Non-Returnable Items
Certain items are not eligible for return, including:
Perishable goods  
Custom or personalized products  
Personal care items  

If you are unsure whether your item qualifies for return, please contact us via email support@fingersonic.net before sending it back.